Flokkur: Námsbrautir

Customer relations

Next course: 13.09 - 29.09.2021

40 hours

Price: 15.000 kr. 

Who is this course for?

  • Receptionists, customer service agents, help desk representatives and other customer-related positions.
  • Everyone interested in customer-oriented jobs.
  • People looking for employment in customer service.
  • Enterpreneurs selling their own goods or services and wanting to learn professional customer service.
  • Enterpreneurs seeking to improve customer relations and satisfaction.
  • Learn how to enhance customer satisfaction.

What you will learn:

  • Verbal and nonverbal communication.
  • Cultural differences and prejudices.
  • Effective communication in stressful situations.
  • Positive communication and information exchange.
  • Voice training.
  • Polite forms in spoken and written language (Icelandic/English): Phone, e-mail, opinion. 
  • Company image and values.
  • Customer service in different situations.
  • Professionalism.
  • Building customer base and trust.
  • Confidentiality and personal data protection.
  • How to strengthen your company´s reputation.
  • Practical classes.

 

Further information

Rut Magnúsdóttir. 580-1800. rut@mimir.is

Joanna Dominiczak. 580-1800. joanna@mimir.is

haustönn 2021